Refund policy

At LINFA, we want your order to arrive correctly and in good condition. If something is wrong, contact info@linfa.com.au so we can assess the issue.

Change of mind

We do not offer refunds or exchanges simply because you change your mind, order the wrong product or dislike its flavour where the product otherwise meets its description and consumer guarantees.

Faulty, damaged or incorrect products

If your product arrives damaged, is unsafe, does not match its description or otherwise fails to meet a consumer guarantee, you may be entitled to a remedy under Australian Consumer Law.

Available remedies

For a major failure, you can choose a refund or replacement, or keep the product and claim compensation for its reduced value. For a minor failure, we will provide an appropriate remedy within a reasonable time, with further rights available if we cannot resolve it.

Contacting us

Please report problems promptly and provide your order number or other proof of purchase, a description of the issue and photographs where available. We may request reasonable information to assess your claim, but photographs are not an automatic condition of acceptance.

No seven-day cutoff

We do not impose a seven-day deadline on your statutory rights. Opening the product, discarding its original packaging or purchasing it on sale does not, by itself, remove those rights.

Returns and refunds

Please contact us for return instructions before posting anything. Where a product problem is confirmed, we will reimburse reasonable return postage; refunds will use the original payment method unless otherwise agreed.

Your consumer rights

Nothing in this policy excludes or limits rights under Australian Consumer Law. Other remedies, including compensation for reasonably foreseeable loss or damage, may also apply.